Refund Policy
Last updated: August 18, 2026
We want you making frames, not filing tickets. This policy explains when refunds are available for Zink Tools purchases. It is part of the Terms of Service.
1. 14-Day Guarantee
If Zink Tools doesn't work for you, email us within 14 days of purchase and we will refund you in full. We may ask what went wrong (it helps us fix things) and may ask you to confirm you have uninstalled the Software — a refund terminates the license under the EULA.
2. Defective Product
If a plugin fails to work as described on a supported configuration (see Compatibility) and our support cannot fix it within a reasonable time, you are entitled to a full refund of that purchase regardless of the 14-day window.
3. When Refunds May Be Declined
- Requests after the 14-day window that do not involve a defect
- Evidence of license abuse (key sharing, resale, activation fraud)
- Repeat purchase-refund cycles of the same product ("rental" behavior)
- Issues caused by unsupported host versions, pirated host software, or hardware failure
- "I finished my project" is not a defect — please don't
4. How to Request
Email billing@zinktools.com from your purchase email with your order number (or license key) and, ideally, a sentence about what didn't work. Approved refunds are issued to the original payment method, normally within 5–10 business days depending on your bank and the payment processor.
5. Chargebacks
Please contact us before disputing a charge with your bank — we resolve almost everything faster than a dispute does. Chargebacks filed without contacting us on purchases showing successful license activation may be contested with activation evidence, and associated licenses are suspended while the dispute is open.
6. EU / UK Consumers
If you are a consumer in the EU or UK, you have a statutory 14-day right of withdrawal for digital content. By downloading the Software or activating a license before the withdrawal period ends, you consent to immediate performance and acknowledge that you thereby lose the statutory right of withdrawal — but our own 14-day guarantee in Section 1 continues to apply. Your statutory rights regarding defective digital content are not affected by anything in this policy.
7. Price Changes and Sales
Refunds of the price difference are not issued when a product later goes on sale. Obvious pricing errors may be canceled and refunded per the Terms of Service.
8. Contact
Zink Tools · Orlando, Florida, USA
Email: billing@zinktools.com